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Are you that person, who can’t find old e-mails but know you have it.  Why can some people find the same e-mail in a quarter of the time it took you to find?  We previously talked about how to make sure your e-mails are read and deliver information that will be consumed. Today we I Read More →

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Many new supervisors find it difficult balancing being everyone’s friend and being the authoritative boss. Everyone’s style is different and every situation is different. Most of you will find yourself somewhere in the middle. Regardless of where you land on the spectrum always be purposeful. Be purposeful in your communications. Be purposeful  in your decision Read More →

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One of the best ways to get noticed by your company’s upper management is to get up and speak in front of them. A lot of organizations, will have leadership meetings/workshop. Often, everyone will be broken out into small groups to work on some problem or to discuss a particular topic. When it is time Read More →

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The other day I was helping out another area with some interviews. I volunteered to interview a man that was waiting in the lobby. When I went to greet him I instantly recognized his face. Since it was an impromptu interview I didn’t have a copy of the resume, just his name which didn’t ring Read More →

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Have you ever found yourself or your organization wondering why a customer (internal or external) is making a big fuss over a simple mistake? After all, you’re maintaining 98 or 99% accuracy levels. We missed one little thing. It’s not a big deal right? Picture yourself now in the drive thru at an extremely busy Read More →